Warranty

After - Sales Warranty Policy

I. Warranty Scope and Terms

Warranty Scope Component Name Duration of Use (starting from the receipt date) Warranty Conditions Service Content Cost - Bearing
Lithium - ion Battery Battery Cells, BMS ≤30 days Quality failure / power capacity test less than 50% of the rated capacity Seller: Send a new set of batteries to the buyer.
Buyer: Send the original battery to the designated address of the seller.		 Seller bears all costs
30 days < D ≤ 180 days Send replacement parts / send to a repair point for repair Seller bears the material cost and the shipping cost of sending out from our company
180 days < D ≤ 365 days Seller bears the material cost, buyer bears the round - trip shipping cost
> 365 days Buyer bears the material cost and shipping cost
Charger ≤30 days No output voltage / abnormal indicator light Send a new charger Seller bears all costs
30 days < D ≤ 180 days Seller bears the material cost, buyer bears the shipping cost
> 180 days Buyer bears the material cost and shipping cost
Plug, Wires, Bases and other vulnerable parts ≤30 days Send replacement parts Seller bears all costs
30 days < D ≤ 180 days Seller bears the material cost, buyer bears the shipping cost
> 180 days Buyer bears the material cost and shipping cost
Motor ≤30 days Quality failure / performance failure Send a new motor Seller bears all costs
30 days < D ≤ 180 days Seller bears the material cost and shipping cost
180 days < D ≤ 365 days Seller bears the material cost, buyer bears the shipping cost
> 365 days Buyer bears the material cost and shipping cost
Controller ≤30 days Quality failure / performance failure Send a new controller Seller bears all costs
30 days < D ≤ 180 days Seller bears the material cost and shipping cost
180 days < D ≤ 365 days Seller bears the material cost, buyer bears the shipping cost
> 365 days Buyer bears the material cost and shipping cost
Meter / Speed Controller / Booster ≤30 days Quality failure / performance failure Send replacement parts Seller bears all costs
30 days < D ≤ 180 days Seller bears the material cost, buyer bears the shipping cost
> 180 days Buyer bears the material cost and shipping cost

Important Notes

  1. The buyer (agent) must provide pictures/videos of the problem. The seller is responsible for providing solutions and after - sales replacement parts. If the seller has provided free replacement parts and discount compensation to the buyer (agent), it is considered that the buyer (agent) has accepted the risk of repair, and in this case, the return service will no longer be available. Please use the compensation terms carefully. (For battery, motor, and charger failures, serial numbers/codes need to be provided).

Ⅱ. Warranty will be void in any of the following situations:

  1. Overloading: Exceeding the rated capacity of the electric bicycle, causing excessive stress on components.
  2. Collision Damage: Any damage caused by collisions, accidents, or crashes is not covered by the warranty. This includes collisions with vehicles, obstacles, or falls, resulting in physical damage to the electric bicycle.
  3. Unauthorized Electrical Modifications: It is strictly prohibited to modify or replace electrical components, including but not limited to the battery, motor, and control unit of the electric bicycle. Such unauthorized electrical modifications may lead to potential malfunctions and safety risks.
  4. Incompatible Power Supply: Using a charger with an inappropriate rated value poses a risk of system damage.
  5. Improper Maintenance: Neglecting regular inspections or using incorrect tools affects the safety and functionality of the electric bicycle.
  6. Disregarding Guidelines: Ignoring the riding, safety, and usage limitations provided in the user manual.
  7. Water Damage: Riding in environments beyond the design - specified limits, such as flooding, crossing deep puddles, or being exposed to heavy rain.
  8. Exposure to Extreme Conditions: Damage caused by operation outside the specified working temperature range, including improper storage of the electric bicycle or exposure to corrosive materials.
  9. Wear and Tear: Normal wear and tear on the pedal - assist system, including paint scratches or color fading and other cosmetic issues.
  10. Unauthorized Repairs: Attempting DIY repairs without professional knowledge may cause further damage.
  11. Improper Use: Using the pedal - assist system or its components in a manner not specified by the manufacturer.