Cancellation

  • Pre-orders and Order Cancellation

    All orders (including pre-orders) will be charged to your credit/debit card immediately. Payment will be processed promptly regardless of the estimated shipment date of the product.

    Cancellation After Shipment

    • Any e-bike or accessory order cancelled after shipment will be subject to a certain handling fee. Please handle refunds with caution. For returns or refunds, please contact aftersale: aftersale@chamrider.com
    • Changes to electric bicycle orders after shipment (e.g., address/contact updates or exchanges) may incur modification fees based on the specifics provided by the logistics provider. Customers must assist in contacting the logistics company to facilitate changes.

    Cancellation Process

    • All order cancellations must be requested via email, backend private message, or WhatsApp to ChamRider’s customer service team. Phone cancellations are not accepted.
    • Order cancellation will be confirmed via email notification. Failure to receive a confirmation email means the cancellation request has not been successful.
    • To cancel an order, contact us via email, backend private message, or WhatsApp. Cancellation is only confirmed upon receiving a response from our customer service team.
    • Due to our fast order processing, we will attempt (but cannot guarantee) to cancel your order. Once placed, orders cannot be modified (including for size/color reasons). Please choose carefully and contact our team for guidance to ensure correct product selection.
    • Orders that have been shipped (track­ing number issued) cannot be modified or canceled. Refer to the return terms and instructions at the top of our Returns Policy to learn how to return the order for a refund.

    Card Processing Fees

    • If you request cancellation after we have charged your credit/debit card (or PayPal account), a 2.5% fee will be deducted from your refund to cover merchant card processing costs. This fee is non-refundable for canceled orders.

    Contact Us

    For questions about this policy or technical issues with our services, contact us: