FAQ
What kind of payment method do you accept?
We accept Paypal and credit card payments, you can choose a method you like during checkout.
Can I cancel my order?
Yes, please email us within 24 hours of placing the order. Orders cannot be canceled once they have shipped. Thank you very much for your understanding and support. Our email: sales@aniioki.com
How long is shipping?
Please allow 1-2 business days to process your order after being placed online.Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping,You can learn about our warranty by clicking -shipping policy
Will I receive the bike fully assembled?
The Aniioki Ebike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is unfold the bicycle, and after adjusting the handlebars and seats, lock the folder tightly. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.
How can I place an order for the chamRider Ebike?
You can place an order directly through our website by selecting your desired model and following the checkout process.
How will I receive confirmation of my order?
Once your order is placed, you will receive a confirmation email with your order details and tracking information.
Do you offer international shipping?
Yes, we offer international shipping. Please check our shipping policy for more details on rates and delivery times to your country.
How can I track my order?
You can track your order using the tracking number provided in your confirmation email. Simply visit our shipping partner’s website to see the status of your shipment.
If I need to buy in bulk, what should I do
Please contact us in a private message, we will arrange specialists according to your needs to follow up the business
Who should I contact for order-related inquiries?
For any questions or concerns about your order, please contact our customer service team via email or phone, and we will be happy to assist you.
About Ebike
After I sign for the ebike, what should I do first?
After receiving the ebike, please record its serial number (usually located on the head tube frame). You will need your serial number to honor the warranty. You can also use this serial number to file with the vehicle management center if the bike is stolen.
Can this bike use in winter? Or which temperature can it work?
Our folding Snow e-bike can be used in winter or snow weather. Working temperature range: -20°C-40°C(-4°F-104°F). Reminder: Do not ride more than 7 miles in a single trip at high temperatures.
Is the display waterproof ?
Yes. But we suggest not to use it for a long time in rainy days. If you need to use it in rainy days, we recommend that you pack a waterproof bag for the display and cables.
How to look after the battery?
Generally speaking, in order to avoid battery undervoltage, we recommend charging it at least once a month.
It would be great if you can top the battery up after each ride.
Please keep your battery charging port away from any metal objects.
Can I remove the battery for charging?
Yes, the battery is removable, making it convenient to charge separately from the bike.
How do I maintain the ChamRider Ebike?
Regular maintenance includes checking tire pressure, cleaning the bike, and ensuring the battery is charged and properly stored.
Does the ChamRider Ebike come with a warranty?
Yes, we offer a one-year warranty on the frame and electrical components of the ChamRider Ebike.
What kind of tires does the ChamRider Ebike have?
The ChamRider Ebike is available with both fat tires for enhanced stability on various terrains and traditional mountain bike tires for a smoother ride.
What safety features are included with the chamRider Ebike?
The chamRider Ebike includes integrated LED lights, reflective materials, and hydraulic disc brakes for optimal stopping power and visibility in low-light conditions.
How long does it take to charge the chamRider Ebike battery?
The battery can be fully charged in approximately 4-6 hours, making it convenient for daily use.
Are the tires of the chamRider Ebike suitable for all weather conditions?
Yes, our Ebikes come with specially designed tires that provide excellent grip and stability in various weather conditions, whether it's wet or dry.
What types of terrain can the chamRider Ebike handle?
The chamRider Ebike is versatile and can handle various terrains, including city streets, mountain trails, and off-road paths, especially our fat tire and mountain model.
How does the electric assist work on the chamRider Ebike?
The chamRider Ebike utilizes pedal assist technology, providing a boost to your pedaling effort. You can adjust the level of assistance to suit your riding style.
Is the frame of the chamRider Ebike durable?
Yes! The chamRider Ebike features a lightweight yet sturdy aluminum alloy frame, designed for enhanced durability and resistance to corrosion.
What type of battery does the chamRider Ebike use?
Our e-bikes are equipped with high-capacity lithium-ion batteries that we have developed and produced in-house to ensure long-lasting performance and rapid charging.
What is the range of the chamRider Ebike on a full charge?
Depending on riding conditions and usage, the chamRider DT450 e-bike, for example, has an impressive range of up to 378KM on a single charge.