FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long is shipping?
Please allow 1-2 business days to process your order after being placed online.Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping,Orders shipped from our European warehouse typically take just 7–8 business days to arrive; orders shipped from our Chinese warehouse typically take 15–20 days for transit.
How can I track my order?
You can track your order using the tracking number provided in your confirmation email. Clicking the tracking number will automatically redirect you to 17Track to view the shipping information. If the automatic redirection does not occur, you can copy the tracking number and paste it into 17Track to check the details.
How will I receive confirmation of my order?
Once your order is placed, you will receive a confirmation email with your order details and tracking information.
Can I cancel my order?
Yes, please email us within 24 hours of placing the order. Orders cannot be canceled once they have shipped. Thank you very much for your understanding and support. Our email: sa4@chamrider.com or WhatsApp Number: +86 18002692530
Orders
Below are some of are common questions about orders
How can I place an order for the chamRider Ebike?
You can place an order directly through our website by selecting your desired model and following the checkout process.
If I need to buy in bulk, what should I do
Please contact us in a private message, we will arrange specialists according to your needs to follow up the business
Who should I contact for order-related inquiries?
For any questions or concerns about your order, please contact our customer service team via email or phone, and we will be happy to assist you.
What kind of payment method do you accept?
We accept Paypal and credit card payments, you can choose a method you like during checkout.
Products
Below are some common questions about our products
What should I do if I encounter an after-sales issue with the product?
- Take a clear photo of your e-bike's frame number.
For fat tire e-bikes: The frame number is located on the front fork.
For mountain e-bikes: The frame number is located on the bottom bracket. - Record a video of the specific issue you are experiencing.For example, if your e-bike display shows an error code, please record a clear video of the display screen showing the code.
- Contact our customer service team via email or WhatsApp. Send us the frame number photo, issue video, and a detailed description of the problem. Our technical staff will assist you immediately.
Contact Information:
- Email: aftersale@chamrider.cn
- WhatsApp: +86 18002692530
Is the e-bike waterproof ?
Yes, our e-bikes feature full-vehicle waterproofing. We use the latest waterproof materials for all critical components including the controller, display, and motor.
Most importantly, our batteries utilize cutting-edge waterproof and impact-resistant technology, making them exceptionally durable and ideal for delivery riders who work in all weather conditions.
What type of battery does the chamRider Ebike use?
Our e-bikes are equipped with high-capacity lithium-ion batteries that we have developed and produced in-house to ensure long-lasting performance and rapid charging.